Terms of Use

Operator and eligibility

Cozy Health is operated by Cozy Health Limited. The service is intended for ages 13 and older, with guardian involvement where applicable. Use accurate account information and protect your credentials.

Wellbeing support and assessments

Cozy Health supports personal wellbeing, self-reflection, assessment tracking and selected provider connections. It is not an emergency service or a substitute for professional care. Assessments do not diagnose conditions or prescribe treatment. Read the Health and Assessment Disclosures.

Acceptable use

Do not harass, exploit or impersonate others; post unlawful or sexually exploitative content; circumvent access restrictions; scrape private data; or misuse provider credentials. Community participation is subject to the Community Guidelines and Child Safety Standards.

Your content and sharing

You retain ownership of your contributions and grant the permissions necessary to store, process and display them for the features you choose. Private journals do not become public community posts. Provider sharing depends on separate permissions and can be revoked for future access.

Subscriptions

Free, Premium and Student plans are planned for launch subject to store activation. Paid mobile purchases use Apple In-App Purchase or Google Play Billing. The purchase screen shows the applicable localized price, term and renewal information before confirmation. Until activated, selecting a plan does not charge you or grant paid access.

Auto-renewal, cancellation and refunds follow the applicable store terms and information shown at purchase. Manage renewal through the store account. Deleting Cozy Health or your Cozy Health account does not itself cancel a store subscription.

Student purchases require current verified eligibility. We explain eligibility expiry and renewal requirements before purchase; we do not silently convert Student users to a higher-priced plan.

Safety, availability and account action

We may restrict or suspend misuse and investigate reports. Submit appeals to Team@cozyhealth.org. Availability and message delivery cannot be guaranteed. Nothing here excludes rights or liabilities that applicable law does not permit us to exclude.

Changes and contact

We identify published versions and notify you of changes where appropriate. Contact Team@cozyhealth.org for support or legal notices. Applicable legal terms, operator address and launch-country requirements must be finalized before publication.