Cozy HealthYour trust matters
Support, Complaints and Account Deletion
Version 1.0 · Updated 2026-10-20
Review draft. This document is being prepared for launch and is not yet published for acceptance.
Contact support
Email Team@cozyhealth.org for help, privacy requests, complaints or moderation appeals. Do not include passwords, payment-card information, full journals or unnecessary health information. Support is not an emergency service.
Delete your account in the app
Open Settings → Delete Account and confirm. This removes your account through the active account-deletion process. Review any warning and export information you wish to retain first.
Request deletion without the app
Email Team@cozyhealth.org with subject “Cozy Health account deletion” from your registered address. If you cannot access that address, explain that in your request. We will use proportionate identity checks before acting; sending an email alone does not immediately delete an account.
Data and subscriptions
Account deletion covers your account and associated data handled by the deletion process. Retained records, backups and provider-held copies are subject to the published retention rules and applicable requirements. Store subscriptions must be cancelled separately through Apple or Google; deletion does not stop renewal automatically.
Appeals and privacy
For a moderation appeal, state the affected account and decision you are appealing. For data access, correction or deletion questions, use the same address and identify the request type.